Thank you for choosing QuayBot, including its special simplified version, for your software needs. This Refund Policy governs the purchase and use of our services offered through the QuayBot platform and its associated sub-series, collectively referred to as the "Service", and constitutes a legally binding agreement between TeleQuay OÜ ("we," "us," or "our") and you ("user," "you," or "your").
By purchasing, accessing, or using our services, you agree to be bound by this Refund Policy. If you do not accept and abide by this policy, please do not make a purchase or use our services.
To ensure that our product meets your needs, we may provide trial periods or free versions of our services under specific circumstances. We also offer a free-to-try version with no time constraints for some potential users, allowing them to explore the features and capabilities of QuayBot. These versions are designed to give some users an opportunity to evaluate the features and functionalities before making a purchase. By offering trial periods or free versions, we hope to minimize the risk of dissatisfaction with our product and eliminate the need for refunds.
All sales made on QuayBot are final, and we do not offer refunds. We highly recommend that you carefully read and understand the terms of use, pricing, features, and system requirements before making a purchase. By subscribing, you acknowledge that you have had an opportunity to assess QuayBot's compatibility and suitability for your requirements through communication with customer service. Once you purchase a subscription, all fees associated with the subscription are non-refundable under any circumstances.
According to EU regulations, EU-based consumers typically have the right to withdraw from contracts for digital services purchased online within a 14-day “cooling-off period.” However, by agreeing to and accepting these terms, you expressly:
a. Consent to us beginning the provision of the service before the expiration of the 14-day withdrawal period;
b. Acknowledge and accept that you will lose your right of withdrawal once the performance of the service has begun;
c. Accept this confirmation as proof that you have explicitly consented to and acknowledged the above conditions.
Therefore, once you access our service, you will no longer benefit from the right of withdrawal within the 14-day cooling-off period.
Despite the Policy's general non-refundable nature, we reserve the right to offer refunds or credits at its sole discretion under exceptional circumstances. Such decisions will be made on a case-by-case basis and do not, in any way, overrule the Policy's fundamental non-refundable nature. If you believe your situation warrants an exception, you may contact our support team at [email protected] within 14 days of your purchase, providing a detailed explanation of your request and any supporting documentation. Refund requests will be assessed on a case-by-case basis, and there is no guarantee that a refund will be granted.
If you have a dispute regarding a refund decision, we encourage you to first seek a resolution through our customer support team. If the issue cannot be resolved through direct communication, EU consumers may use the Online Dispute Resolution platform provided by the European Commission for assistance. For more information about dispute resolution, please refer to the relevant section in our Terms of Use.
We reserve the right to modify this Refund Policy at any time without prior notice. Any changes will be reflected on this page and will take effect immediately upon their publication. Users are encouraged to periodically review this policy to remain informed of any updates.
For any questions or concerns regarding this Refund Policy, please contact us at [email protected] or visit our website at contact page for additional contact information.
Thank you for choosing QuayBot.